Stairlift Safety Guide
Safety is our top priority. All our stairlifts comply with the latest UK safety regulations and include comprehensive safety features.
Built-in Safety Features
All modern stairlifts include essential safety features:
- Safety Belts: Secure you during travel
- Soft Start/Stop: Smooth acceleration and deceleration
- Safety Switches: Automatic stop if obstruction detected
- Battery Backup: Continues working during power cuts
- Key Operation: Prevents unauthorised use
- Two-Way Communication: Emergency communication available
Safety Best Practices
When Using Your Stairlift:
- Always fasten the safety belt
- Keep feet on the footrest
- Face forward at all times
- Don't carry items that obstruct your view
- Ensure the path is clear before starting
- Don't allow children to play with the stairlift
- Follow the user manual instructions
Regular Maintenance
Regular servicing is essential for safety. Our annual service includes:
- Full safety inspection
- Track cleaning and lubrication
- Battery check and replacement if needed
- Component testing
- Safety feature verification
- User guidance and advice
See our Repair & Service page for more information. For new installations, learn about our installation process which includes comprehensive safety checks.
Safety Assessment
Our qualified Level 4 Trusted Assessors conduct comprehensive safety assessments including:
- User assessment
- Environment assessment
- Safety checklist
- Handover and training
- Occupational therapist approved processes
What to Do If Your Stairlift Stops Working
If your stairlift stops working:
- Stay calm and remain seated if safe to do so
- Check if there's an obstruction
- Try the emergency release (if trained to do so)
- Call our 24/7 support line: 01432 351666
- Our engineers will respond as quickly as possible
For more help, see our Repair & Service page or visit our user guides.