Privacy Policy

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and conduct free surveys and assessments
• Provide quotes and information about our products and services
• Process orders and arrange installations, repairs, and maintenance
• Send you important updates about your stairlift service
• Improve our website and services
• Comply with legal obligations and protect our legal rights
• Send marketing communications (only with your consent)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., installation engineers, maintenance contractors)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale, or transfer of assets
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymise your information when it is no longer needed.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. You can control cookie preferences through your browser settings. For more information, please refer to our Cookie Policy or contact us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TPG DisableAids Ltd
Plough Lane
Hereford
HR4 0ED
United Kingdom

Email: enquiries@tpgdisableaids.com
Phone: 01432 351666

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.